FAQ
Ordering products from our online shop is a breeze! Simply follow these steps:
Browsing Products: Start by browsing our website to find the products you’re interested in purchasing. You can use the search bar or navigate through our categories to explore our wide range of offerings.
Product Selection: Once you’ve found a product you’d like to purchase, click on it to view more details. Check the product description, images, specifications, and pricing to ensure it meets your needs.
Adding to Cart: Ready to buy? Click the “Add to Cart” button next to the product. This action will add the item to your virtual shopping cart.
Reviewing Your Cart: After adding items to your cart, you can review its contents by clicking on the cart icon, typically located in the top-right corner of the webpage. Here, you can view all the items you’ve added, update quantities, or remove items if needed.
Proceed to Checkout: Once you’re satisfied with your selection, proceed to the checkout page. Here, you’ll provide your shipping address, select a shipping method, and choose your preferred payment option.
Payment: We accept various payment methods, including credit/debit cards, and other secure payment gateways. Follow the prompts to complete your payment securely.
Review Order: Before finalizing your order, take a moment to review all the details, including the items in your cart, shipping address, and payment information. This ensures everything is accurate before you confirm your purchase.
Place Your Order: Once you’ve confirmed everything looks good, go ahead and place your order. You’ll receive an order confirmation email shortly after, detailing the items you’ve purchased and any relevant order information.
Track Your Order: Sit back and relax while we prepare your order for shipment. You’ll receive tracking information via email once your order has been dispatched, allowing you to monitor its journey until it reaches your doorstep.
That’s it! If you have any further questions or need assistance at any point during the ordering process, feel free to reach out to our customer support team. Happy shopping!
Once your order has been successfully placed and processed, we entrust Courier Guy, our reliable shipping partner, to deliver your items promptly and securely. Here’s what you can expect from the shipping process:
Order Processing: After receiving your order, our team works diligently to prepare your items for shipment. This includes carefully packaging your products to ensure they arrive in excellent condition.
Shipping Confirmation: Once your order has been dispatched from our warehouse, you’ll receive a shipping confirmation email. This email will contain important information, including your tracking number and a link to track your package’s journey.
Tracking Your Package: With the provided tracking number, you can easily monitor the progress of your shipment in real-time. Simply click on the tracking link in your shipping confirmation email or enter the tracking number on the Courier Guy website or mobile app.
Delivery Estimates: Courier Guy strives to deliver packages in a timely manner. Delivery times may vary depending on your location, shipping method selected, and any unforeseen circumstances. However, you can typically expect your package to arrive within the estimated delivery window provided at the time of checkout.
Delivery Attempts: Courier Guy typically makes multiple delivery attempts if they are unable to deliver your package on the first try. If you’re not available to receive the package during the initial delivery attempt, they may leave a delivery notification with instructions on how to schedule a redelivery or pick up your package from a nearby location.
Safe and Secure Delivery: Rest assured, Courier Guy takes the utmost care to ensure the safe and secure delivery of your package. Their delivery personnel are trained professionals dedicated to handling your items with care and professionalism.
Signature Confirmation: Depending on the nature of your order and the shipping method selected, Courier Guy may require a signature upon delivery for added security. This helps ensure that your package reaches you safely and is not left unattended.
Contact Courier Guy: If you have any questions or concerns regarding the delivery of your package, such as delayed delivery or package tracking inquiries, don’t hesitate to contact Courier Guy directly. Their customer service team will be happy to assist you with any shipping-related inquiries.
If you encounter any issues or need further assistance with your shipment, feel free to reach out to our customer support team. We’re here to help ensure a smooth shipping experience from start to finish!
We’re here to assist you every step of the way! If you have any questions, concerns, or need assistance, our dedicated customer support team is just a message or call away. Here’s how you can get in touch with us:
Email: You can reach us via email at info@rolkem.co.za. Simply send us an email detailing your inquiry, and one of our customer support representatives will get back to you as soon as possible.
Phone: Give us a call at +27 14 743 3111. Our phone lines are open during our business hours, and our friendly team members will be happy to assist you with any questions or concerns you may have.
Live Chat: If you prefer real-time assistance, you can chat with us using the live chat feature on our website. Simply look for the chat icon in the bottom-left corner of the page, click on it, and start a conversation with one of our representatives.
Contact Form: You can also fill out the contact form on our website with your name, email address, and message. We’ll receive your inquiry and respond to you promptly via email or phone, according to your preference.
Social Media: Connect with us on our social media channels. You can send us a direct message or leave a comment, and we’ll do our best to assist you as quickly as possible.
No matter how you choose to reach out, rest assured that we’re committed to providing you with exceptional customer service and resolving any issues or questions you may have. We look forward to hearing from you!
Sure, please see our E-Catalogue here
Please feel free to view it online or download for later reference!
