Terms and Conditions
Product Returns & Refunds
ROLKEM will always strive to replace products on a like for like basis before issuing payment refunds. ROLKEM will only issue payment refunds in the form of credit on your account for the value of the purchase on presentation of a valid receipt given that all products are unopened or unused. ROLKEM will not issue any refunds on behalf of its retailers.
ROLKEM is not a registered credit provider and therefore operates on a prepayment business model. All orders will be processed on receipt of mail before payment, however orders will only be released once payment has been cleared.
ROLKEM always endeavours to have our full spectrum of products in stock at all times, but as we are reliant on suppliers we sometimes experience delays in stock availability. We will always inform our clients on the progress of stock.
Ingredients and Product Information
ROLKEM ensures that all products are labelled in accordance with international food safety standards.
All ROLKEM products are comprised of 100% natural ingredients, thus colour may sometimes vary due to seasonal changes.
Basic rules of sugar art applies.
Should you require any further information on product composition or safety, please do not hesitate to contact us directly as MSDS’s, COC’s, TDS’s and COA’s are readily available upon request.