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Terms and Conditions

Product Refunds and Returns

ROLKEM will always strive to replace products on a like for like basis before issuing payment refunds. ROLKEM will only issue payment refunds in the form of credit on your account for the value of the purchase on presentation of a valid receipt given that all products are unopened or unused. ROLKEM will not issue any refunds on behalf of its retailers.

Payment Terms

ROLKEM is not a registered credit provider and therefore operates on a prepayment business model. All orders will be processed on receipt of mail before payment, however orders will only be released once payment has been cleared.

Customer Privacy policy

Rolkem shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Rolkem via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Rolkem separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Rolkem takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.

Product Availability

ROLKEM always endeavours to have our full spectrum of products in stock at all times, but as we are reliant on suppliers we sometimes experience delays in stock availability. We will always inform our clients on the progress of stock.

Ingredients and Product Information

ROLKEM ensures that all products are labelled in accordance with international food safety standards.

All ROLKEM products are comprised of 100% natural ingredients, thus colour may sometimes vary due to seasonal changes.

Basic rules of sugar art applies.

Should you require any further information on product composition or safety, please do not hesitate to contact us directly as MSDS’s, COC’s, TDS’s and COA’s are readily available upon request.